Are You Expo Experienced? Insiders Share Tips for the Best Expo West
By Steven Hoffman
Natural Products Expo West, first launched in 1981 and held every year since, at the Anaheim Convention Center in Anaheim, California, is the world’s largest natural and organic products trade show. Spread across five days, this year’s event, held March 12th to 16th, is expected to attract more than 65,000 trade visitors and over 3,000 exhibiting companies.
For business leaders, founders, entrepreneurs, retailers and others in the natural channel, attending Expo West is considered essential. However, as it can be costly, time consuming and a bit overwhelming, we asked industry insiders and colleagues their favorite tips to make the most of the show. Read on for some helpful hacks to maximize your Expo experience.
Karen Farrell, VP of Brand Services, PRESENCE
First, be sure to visit PRESENCE’s Hospitality Room at Expo West, Room 210A, at the Anaheim Convention Center. Trade members are welcome to visit during show hours for snacks, beverages, a place to meet or take a break, and to catch up with Presence Marketing team members.
On a self-care level, realize that all the restaurants and coffee shops are going to be crowded, for breakfast, in particular. Consider putting together a Whole Foods Market (or other) order with some basics for your hotel room to be delivered the night you get there. That way, you can get some nourishment and avoid long lines. Also, throw a healthy snack in your bag for nourishment during the day. This helps avoid ‘trade show stomach.’ I only sample things I haven’t tried before — samples are meant to be samples, not lunch! Also, make restaurant reservations well in advance of the show, preferably within walking distance, if possible. And if you can, consider making hotel reservations for next year’s (2025) event as soon as possible, as hotel space near the convention center fills up fast and is always in demand.
Leanne Thorsson, Director of Health and Natural Foods, Traditional Medicinals
Set appointments in advance; everyone’s time is tight at Expo West, so if you’re not on the calendar, you may not get the meeting. There’s always excitement and an extra level of engagement at the show. Plan in advance what you wish to accomplish — if it’s to visit booths, make a plan of what you want to see. We schedule meetings with account executives, regional managers, and major retail, distributor, and other key partners. This year, we are meeting with two new export partners for the first time; the event gives us an opportunity to meet with them in person and say hello. The show is a great way to get that human interaction, make the connections, talk about some of the larger items, and then set the stage for future conversations. Also, be sure to make unplanned time to walk the show and let some magic happen.
Stacy Gangestad, Director of Sales Management, Gimme Seaweed
Working as an exhibitor on the brand side, none of us in sales ever want to leave the booth, so that makes for long days. Taking a walk each day and getting some fresh air beforehand helps set the stage for the rest of the day. Wear comfortable shoes and get the extra padding under the carpet for your booth. We’ve learned over the years that a lot of initial conversations happen, but not a lot of business decisions are made at the show. It’s all about the follow up from there.
Also, consider after hours networking opportunities at Expo West: Go out to dinner with brokers and retail partners; attend events where there may be opportunities to connect with key buyers and other decision makers. Sometimes, you might run into a key contact just by going to the Hilton and Marriott lobbies, where many gather after each day of the show. We exhibit in Hall E — it’s a great location and the days go by fast because of all the positive energy and great vibes down there.
Jonathan Lawrence, VP of Center Store, Fresh Thyme Market
I’m a huge fan of Expo West. It’s very impressive, but can be very intimidating, not only to retailers and new buyers but also to brands (especially new brands). Tip number one is to capture the retailer’s attention. First thing you want to do is share the highlights around your brand strategy, specifically, why did you create this product and what makes it different from other products currently on shelf.
Have a positive and open-minded attitude. Be open to having conversations with people at all levels. When you’re talking about your brand, your product, talk to everyone that will listen, because everyone’s a consumer. Your product could be the next new product they tell people about. They might be able to give you great feedback, they might be able to make a great connection for you. Talk to the other brands when you’re at your booth. Some of those best connections are the people right next to you. The natural foods community is all connected.
Be efficient with your time. There are thousands of brands out there, so you don’t get a lot of time. Make sure you’re prepared. Have your elevator pitch ready, have maybe a sell sheet and product samples ready. Make sure you’re engaging. Don’t be sitting back behind your booth. Don’t be on your phone, looking down. Act like you want to be there, enjoy it, enjoy the fact that you’re in front of all these people at the biggest trade show.
I would focus on new retailers or new people that you don’t have current relationships with. And then keep conversations going. Not everything happens on the trade floor – great connections can be made in hallways, in passing on the show floor, off the show floor and at dinner. Utilize all the time that you have. While you’re there, you’ll have plenty of time to rest when you get home.
As a retailer, once we get home, we’re exhausted. But then Monday comes around and it’s back to work. Take a little time, but then make sure you’re following up. I would say a personalized note, don’t just send a canned email, that’s not very personal, it doesn’t show that you took the time to connect after. Send samples, I would say between a week to two weeks after. If it goes further than that, it might not be top of mind anymore. So, make sure you act fast.
Benji Fitts, Director of Growth Strategy, SPINS
So, you’re at your booth, spent a lot of money to get to Expo West, you’re meeting people, shaking hands, all that sort of fun stuff. And you’re going to need this little piece of paper, your sell sheet, to talk about your product.
There are just some simple things that you can do to make sure that your sell sheet looks good. First of all, it’s usually a piece of paper, 8½” by 11”, usually double-sided. You don’t have a lot of visual real estate so really, this has to be an amalgamation of the best things that you could possibly say about your product. Be brief, be succinct, and get the message across. Second, if you have the sell sheet in front of you, squint your eyes at it and if the biggest, most unique thing about your product, or whatever message you’re trying to convey, isn’t immediately apparent, then it needs to be fixed.
These shows are really all about discovery, finding out what’s new, what’s next. If this is what’s driving your product, is what is differentiated, innovative, what’s new and fresh about whatever you’re making, make sure that’s the primary message that a user is going to receive whenever they pick up one of these pieces of paper.
The storytelling element is really what drives a lot of the passion behind things. It’s a very passionate group of buyers, it’s a passionate industry, so lean into that a little bit, right? Make sure you’re highlighting sustainability and the key differences between you and the competition. It’s also smart to sometimes talk about your distribution partners or other people who you are already partnered with … and don’t forget to put your contact info and a call to action. Don’t just put a name and a phone number on there, but say, ‘Give me a call and let’s do business together.’
Allison Salvati, VP, Compass Natural; Former Marketing Lead for Bhakti Chai and noosa yoghurt
If you’re an exhibitor, you’ll want to collect contact information from as many people as you can who visit your booth. It’s up to you to collect that data; New Hope won’t share attendee or exhibitor contact lists. As such, it is recommended to purchase one or more seats on Expo West’s lead retrieval app. With it, you can scan badges using your smartphone camera, and at the end of the show, download contact info for every individual you and/or your team scanned. Also, consider cost-effective opportunities to amplify your brand at the show, including applying for a NEXTY Award for your new products, displaying in the New Products Showcase, and considering some of the more budget-minded sponsor opportunities for brands at Expo West, such as the Retailer’s Early Access Box. Check in to your Expo West Exhibitor Hub dashboard often so you don’t miss important deadlines, such as shipping to the show. Take advantage of Expo West social media tools, too, to promote your exhibit at the show.
Jim Slama, Managing Director, Naturally Chicago
Expo West is the big kahuna of trade shows in the natural products industry. Last year 65,000 attendees came to visit the booths of 3,000 vendors showing their wares. For brands, there is no better place to connect with retail buyers.
Michael Movitz, Co-Founder, Brandjectory; Managing Partner, The Movitz Group
My advice would be to attend as many social events as possible to network, network, network! I also suggest using a digital business card like Blinq or Flowpage. They’re easy to use, environmentally friendly and, in addition to contact information, can include links to your website, social media profiles and other online resources. Also, don’t forget to fully charge your devices and bring a portable phone charger – trade shows can be draining on your device’s battery, and having a backup charger can be a lifesaver.
Kelly Miano, Brand Strategy, Innovation and Launch Leader
Follow up. All of those connections you made are great but all that is forgotten if you don’t follow up in the weeks/months following Expo. Be selective in your sampling — try not to go back and forth between savory and sweet, your stomach will thank you. Drink more water than you think you need. It will help with headaches and you won’t be so tempted to try every sample. It’s easy to get sensory overload; it’s OK to take a break when you need it. Expo can be stressful — we’re on little sleep, excited, nervous, under pressure to land a sale. Everyone is trying to pack in as much as possible into a few short days. Assume positive intent, be gracious and kind. This is our industry, we are what we make it.
This article is based on personal interviews with industry leaders; a seminar hosted on Feb. 7, 2024, by New Hope Network and Naturally Boulder entitled “Beyond the Booth: A Blueprint for Creating Unforgettable Tradeshow Experiences”; and a Feb. 15, 2024, webinar hosted by Naturally Chicago, “Master Your Retailer Sell Story for Expo West.” You can access the Naturally Chicago webinar recording here.
Steven Hoffman is Managing Director of Compass Natural, providing public relations, brand marketing, social media and strategic business development services to natural, organic, sustainable and hemp/CBD products businesses. Compass Natural serves in PR and programming for NoCo Hemp Expo and Southern Hemp Expo, and Hoffman serves as Editor of the weekly Let’s Talk Hemp Newsletter, published by We are for Better Alternatives. Contact steve@compassnaturalmarketing.com.
Revolutionary Solution for Natural, Organic & Specialty Brands: TrewUp Automates Deductions
FOR IMMEDIATE RELEASE
Groundbreaking, user-friendly deductions management and analytics software saves time and money for natural, organic and specialty brands facing myriad chargebacks from distributors.
BOULDER, Colorado (February 14, 2023) – TrewUp, a food + tech company, has revolutionized the process of analyzing distributor deductions for natural, organic and specialty products manufacturers. Say goodbye to the grueling and time-consuming process of manually poring over endless pages of distributor statements and hello to TrewUp’s user-friendly, cloud-based AI technology.
Founded by industry veterans Kyle Barnholt and Scott Cousins, TrewUp was created to solve a common problem for CPG companies in the natural, organic and specialty products space. Their software allows brands to focus on profitability rather than on deciphering mountains of data from distributors.
According to the leadership at TrewUp, deductions are made up of all activities within the supply chain, including shortages, late fees, promotions, advertising, spoils, etc. “To reduce costs and boost sales, natural product companies need to identify where they should invest time and resources. Understanding deductions by type – such as fines and fees as opposed to advertising and promotion – is one step toward gaining that visibility. From there, they need to drill into spend by indirect retailer in order to manage trade spend for maximum ROI. We're excited to bring a tool to market that automates these crucial processes for companies seeking success in a challenging market,” advised TrewUp co-founder and CEO Kyle Barnholt.
TrewUp categorizes billbacks and aggregates the data by category, making it easy to input into accounting software like QuickBooks. Brands can quickly see whether they've overspent or underspent their accruals, allowing them to better manage their promotions and reinvest any savings.
Mining a Trove of Distributor Information … at the Click of a Button
According to Barnholt, CPG and natural products manufacturers often see deductions as an expense that is out of their control, or as a labor-intensive process of uncovering data that is often “buried in hundreds of invoice formats on thousands of PDFs across platforms and mediums,” making it difficult to effectively mine that valuable information. However, he noted, “Deductions are a unique source of intelligence about your business that can be used to improve everything from warehouse processes to sales to promotional schedules.”
TrewUp’s Deductions Software Offers These Solutions
- Automatically imports data from third-party platforms
- Uses cloud-based AI technology to extract, read and decipher deduction data
- Loads, reads and interprets data by retailer, deduction type and UPC code
- Helps reconcile deductions to discover and dispute errors
- Enables better decision-making for growing top-line sales and bottom-line profits
Free Webinar: Increasing Profitability Through Deduction Management
TrewUp co-founder and CEO Kyle Barnholt will be presenting as part of an online panel on Wednesday, February 22, 2023, 3:30 pm CST. The webinar is hosted by Naturally Chicago, a leading trade organization serving natural products businesses in the greater Chicago area, and sponsored by TrewUp. Registration is free to everyone, and topics will cover: how to redeploy trade spending for more profitable sales; understanding and identifying ways to reduce costs; and best practices for deduction management. Register here.
Schedule a Meeting at Natural Products Expo West
For more information, to request a demo or to contact TrewUp, visit here. Additionally, TrewUp co-founder and CEO Kyle Barnholt will be in attendance at Natural Products Expo West, March 8-12, 2023, at the Anaheim Convention Center in Anaheim, CA, and is available for in-person meetings at the event. Natural Products Expo West is the world’s largest conference and exposition for the natural and organic products industry. Contact TrewUp here to request a meeting with Kyle Barnholt at Expo West.
About TrewUp
Founded in 2021, TrewUp provides user-friendly, cloud-based AI technology to natural, organic and specialty food and related CPG product manufacturers to harness the power of data and insights to accelerate your business and save time and money. At TrewUp, we're passionate about using technology to simplify the deduction process, giving brands what they need to manage their business with clarity and confidence. Visit www.trewup.com and follow the company on LinkedIn. To request a demo or to contact TrewUp, visit here.
Contact
Steven Hoffman, Compass Natural, steve@compassnaturalmarketing.com
Elevating an Industry — Leaders of Naturally Network Join Compass Coffee Talk, August 17, 2022, 11:30am EST
Elevating an Industry — Leaders of Naturally Network Join Compass Coffee Talk, August 17, 2022, 11:30am EST
Leading Podcast Compass Coffee Talk Welcomes Naturally Network Leaders Eric Schnell, Katrina Tolentino, Jim Slama and Ari Raz for an Overview of the Nation’s Largest Community of Natural Products Industry Business Leaders, August 17, 2022, 11:30am EST.
Wednesday, August 17, 11:30am – 12:00pm EST
Zoom, Admission is Free
(L) Eric Schnell, Co-Chair, Naturally New York, (LC) Katrina Tolentino, Executive Director, Naturally Network, (RC) Jim Slama, Managing Director and Co-Founder, Naturally Chicago, (R) Ari Raz, President and Board Member, Naturally San Diego
Compass Coffee Talk™ continues its series with a panel of leaders from Naturally Network, a collaborative community that advances and champions the wide-ranging ecosystem that makes up the natural and organic products industry. Alongside Co-Host Steve Hoffman, Compass Coffee Talk Co-Host Bill Capsalis, Executive Director of Naturally Boulder, is joined by his Naturally Network colleagues Eric Schnell, Co-Chair, Naturally New York; Katrina Tolentino, Executive Director, Naturally Network; Jim Slama, Managing Director and Co-Founder, Naturally Chicago; and Ari Raz, President and Board Member, Naturally San Diego.
Originating in Boulder, CO, known to many as the epicenter of the natural products industry, the community grew naturally by the number of innovative companies operating in the area. From an initial seed grant from the city of Boulder, the organization has helped entrepreneurs pursue their dreams and business success thanks to their many networking events, mentorship programs and educational resources available to all in the community. Today, Naturally Network holds chapters in Austin, Bay Area, Boulder, Chicago, North Bay, New York, San Diego and Los Angeles, and continues to grow.
About Eric Schnell
From startup to exit, Eric is a Visionary Disruptor with 25-years experience creating mission-based and purpose-driven products. Eric is the recipient of New Hope Media's 2007 "Sustainable Business of the Year Award" and 6X winner of their Expo NEXTY Awards, 4X annual winner BevNET.com, 2X winner of the Beverage Digest "Best Product of the Year Awards" - and awarded Top 50 Beverage World Magazine "Disruptor".
Since 2012, Eric has served as a Nutrition Capital Network Selection Committee Member & Cornerstone Investor. In 2002, he Co-Founded Steaz, world's first USDA Organic RTD tea brand and positioned it to be a leader today in the beverage category, while establishing a Triple Bottom-Line business model founded on People, Planet & ethical Profitability. In 2015, Eric co-founded mood33, pioneering this new beverage category marketing cannabis infused products to consumers seeking the benefits of this healing plant as well as Good Catch, the first Plant-Based seafood brand to scale globally. ln early 2016, Eric launched the strategic consulting agency BeyondBrands, together with his wife, Eco-Fashion pioneer, Marci Zaroff. BeyondBrands is a "Conscious Products" incubator and accelerator which focuses its Super-Tribe of experts on advising entrepreneurs, CPG brands and VCs in need of developing better-for-you, products in Food, Beverage, Fashion, Beauty, Plant Medicine & Nutraceuticals.
About Katrina Tolentino
Katrina is an award winning executive director and has successfully led and scaled multiple innovative nonprofits. She recently became the Executive Director of the Naturally Network, the national industry hub for the better for you consumer goods community. The Naturally Network has 8 affiliate communities across the country - Austin, Bay Area, Boulder, Chicago, Los Angeles, New York, North Bay, and San Diego. Prior to the Naturally Network, Katrina was the Executive Director at Naturally Austin where she launched the M/O Fellowship, a 6-month program that accelerates diverse founders, and the Women in CPG Summit, which became a national Network program in 2022. She was nominated for Startup Leader of the year as part of DivInc's Champions of Change Awards this year and was recognized as a Community Builder honoree on Austin Inno's 50 on Fire in 2021. She is bringing 17 years of experience and expertise in community building and engagement, program development, events, fundraising, and partnerships.
About Jim Slama
Jim Slama is a Solutions-driven leader, early innovator, and connector in the natural products industry. Co-founded Naturally Chicago with CEO’s of industry leaders KeHE, SPINS, and Presence Marketing. Created the Good Food Accelerator, in partnership with Whole Foods Market and worked with numerous early-stage companies to help them grow. Is part of the management team of Fantastic Fungi, Go Grocer, and Tiny But Mighty Foods. Founded FamilyFarmed, a leading non-profit supporting the growth of sustainable food systems.
About Ari Raz
Ari grew up in a household that taught him the value of eating minimally processed food from a young age and decided to make it his life’s mission to make this style of eating more accessible to families across the country. He got his start in CPG in 2015 when he, along with his co-founder Cassandra Curtis, launched Once Upon a Farm, the first cold-pressed refrigerated kids nutrition pouch on the market. In late 2017, Ari and Cassandra joined forces with the powerhouse duo of former Annie's Organic CEO John Foraker and actress Jennifer Garner to launch Once Upon a Farm onto the national stage. From 2017-2021, Ari served as president through its growth from annual sales of +$1mm through +$50mm. In 2021, the cofounders of The Coconut Cult reached out to Ari for strategic advice, and over time asked him to join the team as CEO. Finding the mission, products, and promise of the brand to be aligned with his values, Ari jumped in with both feet and hasn’t looked back since.
About Compass Coffee Talk™
Take a 30-minute virtual coffee break with Compass Coffee Talk™. Hosted by natural industry veterans Bill Capsalis and Steve Hoffman, Coffee Talk features lively interactive conversations with industry leaders and experts designed to help guide entrepreneurs and businesses of any size succeed in the market for natural, organic, regenerative, hemp-derived and other eco-friendly products.
Compass Coffee Talk™ is produced by Compass Natural Marketing, a leading PR, branding and business development agency serving the natural and organic products industry. Learn more.
